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Beijing Time 08:30-18:00

Monday to Friday

 

 

Buyers Notices

Caution:
1. Keep out of reach of children, and do not drink.  
2. Do not store the cartridge in high or freezing temperature.  
3. Keep the cartridge out of direct sunshine.
 
Payment terms:
1. We accept payment terms of Escrow, and other popular terms.
2. If you want to pay by other terms except Escrow, please contact us in advance.
3. Payment must be made within 3 days after confirm the order.
 
Warranty:
1) We 100% guarantee our products to be free from defects in materials and workmanship.  Liability under this warranty is limited to obligation to replace or refund any product found to be defective under normal use and services.
 
2) We maintain high standards of excellence and strive for 100% customer satisfaction! Your valuable
Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them! 
 
3)  Heartfully welcome all clients/buyers to contact us for anything/request/problem if have/meet/face about our product and services, we are sure we will give you fast reply/solution.  We are sure all will be settled with mutual friendly talking/communicating/discussing. Hope all parties work efforts to ensure a happy and fair deal. 

 

Order and shipment:

Order and shipment:

1)  When you place an order, please chose a shipping method and pay for the order including shipping fee.  Generally speaking, we have free shipping option with china post, Swiss post, e-Packet or other post for your choice.  But if you want get your parcel quickly, please chose commercial express like FedEx, DHL etc, we will follow you to arrange shipment. 

Please note that the buyers are responsible for all additional Customs fees, brokerage fee, duties, and taxes for importation into your country.  These additional fees may be collected at time of delivery.

The shipping cost doesn’t include any import taxes, and buyers are responsible for customs duties.

We will not refund shipping charges for refused shipments.

2)  99% our selling items are available from our stock every day, orders will be prepared well and shipped out in same days of your payment verified except Chinese weekend or holiday.

3) If you don’t receive your order within set delivery time after payment, or you don’t see updated shipping information normally, please contact us. We will track the shipment and get back to you ASAP. 

And we will extend delivery time for you until you get the shipment successfully, please set your heart at rest.

 

Shipment by China Post

Shipment by China Post Registered Air Mail:

    For China post, It is normal that sometimes you can’t see updated information from the internet or get the shipment later, that is because the system between countries or the country’s system is not so completed, even some countries’ postal systerm is NO.  We chose best suitable shipping methods to ensure on-time delivery, however still can’t guaranteed delivery time on all internal shipments due to difference in Customs clearing times/policy/regulations in individual countries, which may affect how quickly your product is inspected and released. We have other two lists reminding you NOTE about such countries, please see that and understand correctly. Contact me for more details.

 

After-service

1)  Contact us if you have any request or question before you start using our product, we are ready to help you at first time

2)  If you are not satisfied when you receive your item, please return it within 5 days for a replacement or money back. Please contact us before you return it. Return shipping is to be paid by the Buyer.

3)  Defective items MUST BE reported, buyer should tell us what the defect is by offering us photos/pictures/videos. We will give professional answer and easy & fast solution.  If you return the item to us, please return within 5 days after your receiving (the items to be returned are in their original conditions, if possible). Return shipping is to be paid by the Buyer.